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Hastings and Prince Edward Public Health

Contact HPEPH (COVID-19 related questions)

At this time, we are prioritizing case management and contact tracing for positive cases of COVID-19 individuals, working with impacted establishments to ensure appropriate protocols are in place, and responding to inquiries from individuals who are directly impacted by positive cases.

While we our do our best to respond to general inquiries within 3 business days, please be aware that this may not always be possible as we respond to critical public health issues.

We encourage you to review our main COVID-19 web page thoroughly before contacting Hastings Prince Edward Public Health. If you are contacting us to submit a complaint about non-compliance, please follow this web link. If you are not able to find answers to your questions on our website, or through the Ontario Ministry of Health’s, please submit your question using the web form below.

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Symptoms or exposure? Visit for the most up to date information about what to do.

For the most up to date information on current provincial restrictions, visit

The Ministry of Health has launched a new toll-free line as an additional resource to help answer questions from the public regarding evolving COVID-19 testing and isolation guidance. The line can be reached at 1-888-777-0730, and is available from 8 am to 6 pm, 7 days a week.


Appointments for individuals 5+ can be booked through the provincial vaccine booking site, or by calling 1-833-943-3900 from 8 am to 8 pm, 7 days a week.  Visit the HPEPH vaccine booking web page for details.