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Hastings and Prince Edward Public Health
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COVID-19 Response and Service Interruptions

At Hastings Prince Edward Public Health (HPEPH), we are continuously working to deliver public health services to the community, throughout the COVID-19 pandemic. While HPEPH is adjusting service delivery in order to respond to COVID-19, meeting local public health needs continues to be our top priority. Our offices are currently open to the public.

Telephone services are also available at 613-966-5500 or 1-800-267-2803. All program lines operate Monday to Friday from 8:30 am to 4:30 pm (excluding statutory holidays). If you have a COVID-19 related question, we encourage you to review our website thoroughly. If unable to find an answer to your question, please follow this web link to submit your question.

Planning to visit our office?

To assist us with our efforts to stop the spread of COVID-19, we ask anyone visiting the office to:

  • bring a non-medical mask, physical distancing may not be possible
  • screen yourself for symptoms of COVID-19 using the most up to date screening tool, and reschedule your appointment if you are feeling unwell
  • use hand sanitizer when entering and exiting the building

Status of Clinics, Classes and Other Services

Classes, Clinics and Client Services Status
Breastfeeding and Infant Feeding Clinics Drop-in sessions have resumed. A public health nurse will weigh your baby, provide brief one-to-one support for breastfeeding and answer your questions on infant feeding, as well as mom’s and baby‘s health. Visit the Baby & Me Drop-In page for more information.

Individual in-person support has resumed and is available based on client need.
Questions and phone support: Call extension 223, or email CARELine@hpeph.ca

Public Health Nurses are available to speak with clients, assess feeding concerns, provide telephone consultation and answer questions about infant feeding and more to support the postpartum period. A personalized care plan can be provided by email with links to online resources and videos.
CPNP: Food for You, Food for TwoIn-person sessions: On hold
Phone support: Call extension 269
Dental Clinics Healthy Smiles Ontario & Ontario Seniors Dental Care Program services are now available by appointment. Please call extension 680 to make an appointment.
Food Safety Courses Food Handler Training courses have resumed. For class schedules and registration information, visit the Food Handler Training page.
Questions: Call extension 677
Healthy Babies Healthy Children Program In-person visits have resumed, conditions apply.
Phone support or to book a visit: Call extension 269
Healthy Environments Routine inspections have resumed.
Questions: Call extension 677
Immunization Clinics Routine immunizations have resumed. For clinic schedules and booking information, visit the Immunization Clinic page.
If you are need to obtain your immunization record please visit our ICON page. If you cannot obtain your records through ICON, call extension 221.
Needle Exchange Program Harm reduction supplies and naloxone kits are available by self-serve at Belleville, Trenton and Bancroft offices. We continue to support our community partners in providing harm reduction and naloxone kits to clients, and are still providing outreach services.
Questions and phone support: Call extension 414
Prenatal Classes Online classes: Available
Questions: Call extension 223
School Health ClinicsClinics are currently offered in all HPEDSB secondary schools. The public health nurse assigned to your secondary school can provide immunizations, tobacco cessation and sexual health information and services. Check for clinic hours or your student success team to connect with your public health nurse.   
Sexual Health Clinics In-person clinics at HPEPH offices: On hold
Phone support: Call extension 418 (Monday-Friday, from 9:00 am to 4:00 pm)  

Please call us should you need any of the following:
• Access to your birth control prescription held by Hastings Prince Edward Public Health
• Concerns about sexually transmitted infections, blood borne infections, or HIV
• Outstanding test results from any of the Hastings Prince Edward Public Health locations
• Options counselling for pregnancy
• Access to Plan B
Smoking Cessation In-person clinics: On hold (available for phone consultations)
Phone support: Call extension 600
Email: TTL@hpeph.ca


Public Health staff are available to speak to clients only by phone to answer their questions about quitting smoking, and how to receive nicotine patches, lozenges or gum.
Well Water Bottle Pick-Up and Drop-Off Questions: Call extension 677

Residential well water test bottles can be dropped off for testing at one of locations listed in Public Water Sample Bottle Drop-off Locations document.

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COVID-19 VACCINES IN HPEPH

All individuals ≥ 5 yrs of age are eligible to receive a fall COVID-19 booster dose 6 mo after previous COVID-19 vaccine. Bivalent booster doses are available to individuals aged 12 and over.

Appointments can be booked through the provincial vaccine booking site, or by calling 1-833-943-3900 from 8 am to 8 pm, 7 days a week.  

COVID-19 PROTOCOLS

For the most up to date information on current provincial guidelines and advice in case of exposure, visit Ontario.ca/page/public-health-measures-and-advice.

The Ministry of Health has launched a new toll-free line as an additional resource to help answer questions from the public regarding evolving COVID-19 testing and isolation guidance. The line can be reached at 1-888-777-0730, and is available from 8 am to 6 pm, 7 days a week.