Skip to main content Skip to sitemap
Hastings and Prince Edward Public Health
woman reviewing form at reception desk

Accessible Service

How Can We Help?

We are committed to providing all clients equal opportunity to access our programs and services. Can we help you participate in a meeting, use our services, or access information?

If you require information in an alternate format, or require accessible accommodation to access our services, please complete our online Request for Accessible Service and/or Request for Alternate Format Form or download, complete and email the Accessible Service Request Form to let us know how we can help. We will contact you within 2 business days to address your request.

We also invite you to let us know about your experience using our accessible services by completing our online Feedback Form. You may also choose to download, complete and email us a Feedback Form.

You are welcome to call us at:

  • Phone: 613-966-5500
  • Toll-Free: 1-800-267-2803
  • TTY: 711 or 1-800-267-6511

Our Commitment to Accessible Service at HPEPH

We are committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, and ensuring the services at HPEPH are as accessible as possible.

Our Accessible Client Service Policy ensures that you:

  • will be provided service that accounts for your disability
  • may have a service animal with you, unless excluded by law
  • may have a support person or translator with you
  • will not be charged any additional fees to provide you with the same service
  • may provide your own assistive devices or we will make reasonable arrangements to have assistive devices available when requested

For further information, we invite you to review our full Accessible Client Service Policy, or our Multi-Year Accessibility Plan.

If you would like to access this policy in an alternative format or would like communication support, please contact us or visit one of our accessible office locations. 

Need More Information About Accessible Service?

Call 613-966-5500 or 1-800-267-2803 or email accessibility@hpeph.ca.

Interested in receiving monthly updates about HPEPH programs and services?

Sign up for our e-newsletter

COVID-19 PROTOCOLS

Symptoms or exposure? Visit www.ontario.ca/exposed for the most up to date information about what to do.

For the most up to date information on current provincial restrictions, visit https://covid-19.ontario.ca/public-health-measures.

The Ministry of Health has launched a new toll-free line as an additional resource to help answer questions from the public regarding evolving COVID-19 testing and isolation guidance. The line can be reached at 1-888-777-0730, and is available from 8 am to 6 pm, 7 days a week.

COVID-19 VACCINES IN HPEPH

Appointments for individuals 5+ can be booked through the provincial vaccine booking site, or by calling 1-833-943-3900 from 8 am to 8 pm, 7 days a week.  Visit the HPEPH vaccine booking web page for details.