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Hastings and Prince Edward Public Health
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Getting Help

Community agencies may alter the delivery of their services in response to the COVID-19 pandemic. Please call service providers to confirm this information. Visit the Mental and Emotional Health During COVID-19 web page for additional information on where to get help at this time.

Page last updated: April 2022

If you have a mental health concern or you are worried about your substance use, your health care provider is a good place to start looking for help. In addition, many workplaces offer confidential access to short-term counselling through an Employee Assistance Program, and there are also many private practitioners in the community.

There are also many services available in the community that can help and are free! Below, you will find information about general support and referrals for mental health concerns, opioid and/or addictions treatment, and quitting smoking.

Crisis Support

  • Crisis Intervention Centre  – 24/7 response to crisis calls and provision of emergency mental health interventions such as assessments, referrals, short-term crisis resolution, and information. Call 613-969-7400, ext. 2753 or toll free 1-888-757-7766.

Service Navigation and Peer Support

  • Central Intake – 310-OPEN – Information, support and referral to local supports for concerns including mental health, substance use, housing, gambling, and employment. Call 613-310-OPEN (6736) Monday to Friday 9:30am to 5:30pm or complete an online referral form on AMHS-HPE website.
  • 211 Ontario – 24/7 helpline and website that connects individuals to community and social services. Includes a live chat option. Call 211 or toll free 1-877-330-3213.
  • ConnexOntario  – 24/7 access to service information for people experiencing problems with alcohol and drugs, mental health, or gambling. Includes a live chat option. Call 1-866-531-2600.
  • Peer Support South East Ontario (PSSEO) – Free peer support and services for individuals 16+ experiencing problematic substance use and/or mental health issues. Peer Support Centres do not require a referral and walk-ins are welcome. Centre locations include Belleville, Madoc, Trenton, Bancroft, and Picton. One-on-one Community Peer Support requires a referral. Call 613-969-0122 for general information or visit the PSSEO website to view Peer Support Centre hours and locations.

Free, Online Programs

  • BounceBack® – A skill-building program managed by the Canadian Mental Health Association designed to help individuals 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. BounceBack® Today Videos can be accessed immediately. To work through the program with a BounceBack® coach, individuals can complete a self-referral form or ask their primary care provider to submit a referral. Visit bouncebackontario.ca or call toll free 1-800-345-0224 for more information
  • Breaking Free from Substance Use Online – An evidence-based online support tool designed to help individuals 16+ reduce or stop problematic substance use and decrease chances of relapse. Breaking Free is interactive and personalized, using therapeutic approaches to give people resources, positive coping strategies, and behaviour change techniques to support long-term recovery. Residents of Ontario can access the program for free by entering their postal code.

Tobacco Cessation Services

Services for Problematic Opioid Use

Steps to Prevent Overdose

Support Services for Problematic Opioid Use

Belleville Opioid Management Program

Open to any individual seeking management of their opioid use, overuse or dependency. No referral is necessary. Call 613-310-OPEN (6736) or 613-968-9106 for more information. Locations include:

Addictions & Mental Health Services
15 Victoria Ave, Belleville
Monday, Thursday, Friday – 8:30am – 4:30pm
Tuesday, Wednesday – 12:00pm – 8:00pm

Belleville and Quinte West CHC (Suboxone Clinic)
161 Bridge Street West, Belleville
Tuesday – 1:30 pm – 7:30pm
Thursday – 8:30am – 3:30pm

Marmora Rapid Access Addictions Medicine Clinic – Marmora Medical Centre

Open to anyone seeking treatment for any substance use disorder (including any drug or alcohol). The clinic provides brief counseling, prescription medications, harm reduction supplies, hepatitis C treatment and can help connect clients with other supports and community treatment programs, if needed. No referral necessary.

Marmora Medical Centre
1 Madoc Street, Marmora
Tuesday – 8:30am – 5:30pm (closed 12:00 – 1:00pm)

Canadian Addiction Treatment Centres (CATC)

Open to any individual seeking treatment and management for their opioid use, misuse or dependency.  Other harm reduction initiatives such as the Needle Exchange Program and Naloxone can also be accessed through the clinics. No referral necessary. Call 1-877-937-2282 for more information. Locations include:

OATC Belleville
125 Church Street South, Belleville
Monday to Thursday – 8:30am – 5:00pm
Friday – 8:30 am – 3:00pm
Saturday & Sunday – 9:00am – 12:00pm
Closed weekdays 12:30-1:30pm

OATC Bancroft
89 Hastings Street North, Bancroft
Monday, Tuesday, Friday – 8:30am – 3:00pm
Wednesday – 8:30am – 12:30pm
Thursday – 8:30am – 5:30pm
Saturday & Sunday – 9:00am – 12:00pm
Closed daily 12:00pm – 12:30pm

Change Healthcare
266 Main Street, Picton
Monday, Tuesday, Thursday, Friday – 9:00am – 4:00pm
Wednesday – 8:00am – 4:00pm
Saturday & Sunday – 9:00am – 12:00pm

Sunrise Addiction Clinic – Belleville

The Sunrise Clinic is available to any individual seeking management and treatment of opioid addiction. The clinic prescribes Methadone and Suboxone. No referral necessary. For more information, call 613-771-0004.

450 Dundas Street East, Belleville
Tuesday and Friday – 7:30am – 12:00 pm
Client Intake Monday – 1:30 pm – 3:00pm
Client Intake Wednesday 9:30 am – 11:30am

Telemedicine Addictions Clinic

A telemedicine clinic at the IDA Pharmacy in Trenton prescribes suboxone as well as other treatments medications for substance use. Referral not necessary. For more information, call 613-955-0140.

IDA Pharmacy at the Trent Drug Mart
31 Quinte Street, #2, Trenton
Monday 5:00 pm – 6:00 pm
Saturdays 10:00 am – 12:00 pm

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COVID-19 PROTOCOLS

Symptoms or exposure? Visit www.ontario.ca/exposed for the most up to date information about what to do.

For the most up to date information on current provincial restrictions, visit https://covid-19.ontario.ca/public-health-measures.

The Ministry of Health has launched a new toll-free line as an additional resource to help answer questions from the public regarding evolving COVID-19 testing and isolation guidance. The line can be reached at 1-888-777-0730, and is available from 8 am to 6 pm, 7 days a week.

COVID-19 VACCINES IN HPEPH

Appointments for individuals 5+ can be booked through the provincial vaccine booking site, or by calling 1-833-943-3900 from 8 am to 8 pm, 7 days a week.  Visit the HPEPH vaccine booking web page for details.