Skip to main content Skip to sitemap
Hastings and Prince Edward Public Health
I tested positive. What is next?

Information for People with Symptoms or Exposure to COVID-19

Last updated: August 12, 2022

Gathering limits
Information for a Confirmed Case of COVID-19
Understanding OutbreaksNotification of High-Risk Exposure to COVID-19Self-isolation requirementsRequirements for Self-Isolation

I think I have symptoms of COVID-19, but I am not eligible for a test. What should I do?

Follow instructions provided at https://covid-19.ontario.ca/exposed.

I think I have been exposed to COVID-19, but I have not been notified. What should I do?

Follow instructions provided at https://covid-19.ontario.ca/exposed.

I received a positive result on a rapid test or PCR test. What do I do next?

  • Isolate immediately and review HPEPH’s guidance for individuals who test positive for COVID-19.
  • If you received a PCR test, a representative of public health will contact you, however this may take several days.
  • The call may appear as an “unknown number”. Please answer the call if you have tested positive for COVID-19, as additional helpful information will be provided.
  • You are required notify your high-risk contacts. Please provide them with HPEPH’s notification for high-risk contacts.

I am a high-risk contact of a person with COVID-19. What should I do?

If you are advised that you are a high-risk contact, this means you have been in close contact with someone who has the virus.
Please follow instructions provided in HPEPH’s notification for high-risk contacts.

I need to isolate because I have symptoms or tested positive. Will I lose my job? How can I pay my bills?

It is against the law for your employer to fire you or punish you for not coming to work if you are self-isolating due to COVID-19.

There are different options to help you pay for things you need while you are isolating. The federal government offers benefits to people who are self-isolating due to COVID-19 or if they are caregiving for someone who needs support. Additional information is available on our self-isolation page.

What if I need medical attention while I am sick?

If you need emergency medical attention, you can still get medical care. Requirements for self isolation allow you to go the hospital in an emergency. It is important that you do not go to a family doctor’s office. If you are experiencing severe difficulty breathing, severe chest pain or have serious concern for your health, please go the nearest emergency department and tell them if you are close contact for known positive for COVID-19.

Call Quinte Immigration Services and connect with one of their settlement workers. They can work with you to review what benefits you are eligible to receive from the government. They may also be able to connect you to other immigration related resources. You can reach them at 613-968-7723.

Additional Information:

Information for People Exposed to COVID-19

Understanding Self-Isolation (HPEPH)

School and COVID-19 (HPEPH)

I have a question that was not answered on this page. Who can I call?

The Ministry of Health has launched a new toll-free line as an additional resource to help answer questions from the public regarding evolving COVID-19 testing and isolation guidance.

The line can be reached at: 1-888-777-0730, and is available from 8am-6pm, Monday to Sunday.

Interested in receiving monthly updates about HPEPH programs and services?

Sign up for our e-newsletter

Scheduled Maintenance

From November 25 to 27 the HPEPH website will be undergoing regular maintenance. Web pages may be unavailable during this time. Phone lines may also be impacted. We apologize for any inconvenience. The website and phone lines will be running normally on November 28.

COVID-19 VACCINES IN HPEPH

All individuals ≥ 5 yrs of age are eligible to receive a fall COVID-19 bivalent booster dose 6 mo after previous COVID-19 vaccine regardless of the number of booster doses previously received.

Appointments can be booked through the provincial vaccine booking site, or by calling 1-833-943-3900 from 8 am to 8 pm, 7 days a week.  

COVID-19 PROTOCOLS

For the most up to date information on current provincial guidelines and advice in case of exposure, visit Ontario.ca/page/public-health-measures-and-advice.

The Ministry of Health has launched a new toll-free line as an additional resource to help answer questions from the public regarding evolving COVID-19 testing and isolation guidance. The line can be reached at 1-888-777-0730, and is available from 8 am to 6 pm, 7 days a week.