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Media Release: Patience and Cooperation Critical to Ensure Success of Vaccine Rollout

Hastings and Prince Edward Counties/March 2, 2021 – As Hastings Prince Edward Public Health (HPEPH) continues efforts to make the COVID-19 vaccine available to eligible groups, all residents are asked for patience and cooperation to help ensure local vaccination clinics are as efficient and effective as possible.

Over the past several months, HPEPH staff have been working diligently with health care partners to implement the Province’s COVID-19 Vaccination Distribution Plan in our region. Residents are asked to take a few key steps in order to ensure public health resources are used as effectively as possible during this critical time.

Avoid contacting HPEPH to inquire when you will become eligible.

Effective use of public health resources is critical to the success of the vaccination rollout in our region. Phone lines and customer service capacity must be reserved for those who are currently eligible and who require assistance booking their appointment. Groups that are currently eligible are listed at, and include:

  • Residents, staff and essential caregivers in long term care homes, high-risk retirement homes and First Nations elder care homes.
  • Alternative level of care patients in hospitals who have a confirmed admission to a long-term care home, retirement home or other congregate care home for seniors.
  • Highest Priority health care workers and Very High Priority health care workers who provide more direct, in person patient care, have higher likelihood of engaging in higher exposure risk procedures, and provide urgent and critical, services that cannot be delayed or deferred.
  • Indigenous adults in northern remote and higher risk communities (including on-reserve and urban communities).
  • Individuals who have been contacted directly by the Province of Ontario or their health care provider to participate in pilot booking and vaccination projects being offered by HPEPH*.

    *Please note – due to capacity limitations it is not possible for individuals to self-refer or to register to participate in these pilot projects. If you have not been contacted by HPEPH to participate in the pilot, please remain patient and wait for public announcements which will let you know when you are eligible to book an appointment

Register to receive notifications about age-based eligibility.

HPEPH recognizes that many older individuals are eager to receive vaccine once age-based availability begins. While open clinics for age-based availability are not currently available, HPEPH plans to begin to offer vaccines to individuals over 80+ beginning mid-March, and will continue to offer clinics for age-based availability in descending order throughout the spring. It is expected that age-based vaccination will begin while the very high priority group of healthcare workers is completed. While there is currently no waitlist for the vaccine, individuals can register to receive notification when age-based vaccinations become available, by providing their contact information on our Vaccine Eligibility Notification Form.

If you are eligible, book online, and arrive on time.

Individuals who are eligible to book an appointment at this time are asked to book online using the link that you have been provided. This will help ensure our customer service phone line is available to those who need it most. If you are unable to book online yourself, enlist a caregiver or family member to assist you. If none of these options are possible, at that time we invite you to contact HPEPH for assistance. If you do not receive an appointment confirmation after you have completed booking, please be sure to check your junk mail folder before calling our customer service line.

If you have successfully booked an appointment with HPEPH, please plan to arrive with time to spare, but do not line up at the clinic site any more than 10 minutes before your scheduled appointment time. Lining up too early creates unnecessary congregating of individuals and makes it more difficult to physically distance.


Media contacts

Maureen Hyland, Communications Specialist

Emily Tubbs, Communications Specialist

 About Hastings Prince Edward Public Health

Hastings Prince Edward Public Health (HPEPH) is a public health agency that serves the counties of Hastings and Prince Edward from four local offices. We monitor the health of our local population, deliver programs and services within our communities, and help develop healthy public policies. We provide information and support in many areas to help improve the health and well-being of our residents. Together with our communities, we help people become as healthy as they can be. For more information, please visit You can also find us on Facebook or follow us on Twitter.

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Service Disruption Notice

Staff at Hastings Prince Edward Public Health (HPEPH) who are represented by CUPE Local 3314 are exercising their legal right to strike effective Friday, September 22. The nursing staff at HPEPH, who are represented by the Ontario Nurses’ Association Local 31, are also on strike.
Due to the labour disruption, HPEPH offices in Picton, Quinte West, and Bancroft are closed. The Belleville office is closed, except for select services for pickup or by appointment only as indicated in the Service Disruption Notice. Visitors to HPEPH offices should be prepared to be delayed by a picket line. The patience and understanding of the community are appreciated.

The health and well-being of our community is our top priority. Certain critical services will continue throughout the duration of work stoppage to ensure public safety. Some services will be temporarily interrupted or offered in an alternate manner. Please refer to the Service Disruption Notice.

For Public Health services for youth during the labour disruption, please visit

COVID-19 vaccines in HPE

Eligible individuals can receive their vaccination at many participating local pharmacies by contacting the pharmacy directly. Please visit for location and registration information.

Appointments for COVID-19 vaccination are available through the provincial booking site or by calling the Provincial Vaccine Contact Centre at 1-833-943-3900 from 8:30 a.m. to 5 p.m., Monday to Friday (excluding holidays).

Vaccine ordering for health care providers

Vaccine orders for routine immunizations and STI medications continue to be available through HPEPH by using our vaccine order forms; however, please note that our vaccine delivery/pickup procedure has changed. For the most up to date pick up schedule please visit